HTS Sentinel: 24/7 camera health monitoring.

A camera you can’t see is a camera that’s not recording. Sentinel watches every camera in your install 24/7 and pages the on-call engineer when one goes offline, loses focus, gets occluded, or moves. Before the customer notices.

What Sentinel watches for

  • Camera offline — the device stopped reporting to the cloud
  • Focus drift — the lens is no longer focused correctly (dirty dome, vibration, physical impact)
  • Occlusion — the field of view is blocked (spray paint, foliage, deliberate tampering)
  • Movement — the camera angle has changed (bracket loose, deliberate repositioning)
  • Storage — SD card or NVR is failing or full
  • Network — the camera is unreachable from the cloud but reachable on the LAN (port flap, DNS issue)

How it works

1. We connect to your cloud

Verkada Command, Meraki MV, Axis, Avigilon, Eagle Eye, Brivo, Lumana — all read-only API access. No firewall changes on your side.

2. We watch 24/7

The HTS NOC runs the watch. Any camera that goes off the happy path gets a page in under 5 minutes.

3. We open a ticket

Sentinel opens a ticket on your behalf with the right vendor (Verkada RMA, Meraki support, etc.) and follows it to close.

4. You see a monthly report

Uptime per camera, incidents handled, time-to-detect, time-to-resolve. Per site and per camera.

Already bought cameras from us?

Sentinel is included in the HTS managed services portfolio — same NOC, same SLA, one agreement. Add Sentinel to your existing install for $X/camera/month. Add Sentinel to your install →

Start with a free health check.

We’ll connect to your existing camera cloud (any vendor) and produce a 30-day health report. No commitment, no install changes.

Request a free health check